Sweetwater is a professional audio equipment distributor. As far as I know they only operate online; however they have an amazing crew of talented and knowledgeable sales representatives readily available by phone. When I order something online I want to be ensured it is exactly what I need for the job at hand and not have wasted my time. Every so often Sweetwater will run out of stock of certain high demand items; for example a popular boom pole by RODE. I had ordered several items for a new production I was doing and needed the items quickly. Sweetwater was out of this specific boom pole, even though on their website it still said "In Stock." When I listened to the voice mail the left me while I was at work I was livid to say the least. When I called I told them they need to keep their website up to date and not inconvenience their customers like this. The customer service representative understood my urgent needs and got me a better quality boom pole with express shipping. I was thoroughly impressed and very happy with the customer service I received from them. They reassured me that problem should not occur again. Even though I do sometimes order off of B&H, Sweetwater is still my go to website because I know I can trust what them to supply me with not only superior quality but superior service.
"At Zappos taking good care of customers starts with a deep-down, customer focused culture. The company is “powered by service."
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